Shipping Policy

Last Updated: October 2026

At Whyperl (accessible via https://whyperl.com), this policy explains how and when your order leaves us, what it costs to ship, and what we do if something goes wrong on the way to your door.

When you order a pair of linen pants for a trip or a shirt for a warm weekend, the date it arrives matters as much as the piece itself. We would rather give you honest timing up front than a promise the carriers cannot keep.

By placing an order, you agree to the terms below. If your shipping question is not answered here, email us at [email protected] and we will be glad to help.

Shipping at a Glance

Where We Ship

We ship to street addresses in the 50 United States. We are not able to deliver to P.O. Boxes, APO/FPO/DPO military addresses, or U.S. territories at this time. If your address falls into a gray area, write to us anyway and we will see what we can work out.

Shipping Cost

Every order ships for a flat $4.95, however many pieces are in it. There are no fuel surcharges, handling fees, or extra charges added after checkout.

Order Cutoff

Orders placed by 5:00 PM EST, Monday – Friday begin processing that same business day. An order placed after the cutoff, on a closed day, or on a federal holiday starts processing on the next business day.

Processing and Handling

Business days are Monday through Friday, the days we are open, excluding federal holidays. Handling takes 1–3 business days: we pick your pieces, look them over, fold and pack them, and hand the parcel to the carrier.

Transit and Total Delivery Time

Once a parcel ships, transit takes 5–7 business days depending on your location. With handling included, most orders arrive within 6–10 business days of being placed.

Carriers

We ship with USPS, UPS and FedEx, choosing the carrier that suits your address and parcel size.

Tracking Your Order

As soon as your parcel ships, we email you a tracking number. You can follow it on the carrier's site or on our Order Tracking page.

Split Shipments

Now and then an order ships in two parcels. When that happens, you pay the flat rate once and receive a tracking number for each parcel.

Address Accuracy

Please check your shipping address at checkout. If you spot a mistake after ordering, write to us right away. If the parcel has not shipped, we will correct it, and if it has, we will contact the carrier on your behalf to try to redirect it.

Undeliverable Parcels

If a parcel comes back to us as undeliverable, we will email you to confirm the address and send it out again at no extra cost, or refund the order if you would rather not wait.

Lost or Stolen Parcels

If tracking shows delivered and you cannot find the parcel, check with neighbors and around the property first, then email us. We open the carrier trace ourselves and replace or refund a confirmed loss.

Damaged Parcels

If your order arrives damaged, email us within 7 days of delivery with a photograph. We will send a replacement or a full refund including the original shipping. Usually there is no need to send the item back, and if there is, we email you a prepaid return label within 1 business day.

Delays

Weather, carrier backlogs and peak seasons can slow a parcel down. If we see a delay on our side or in tracking, we will email you before you have to ask. If waiting no longer works for you, you can still cancel after dispatch: refuse the delivery, or email us for a prepaid return label, and we refund the order in full once it comes back.

Holiday Schedule

We do not process or ship orders on federal holidays. Orders placed on a holiday begin processing on the next business day, and carrier transit times can run longer around major holidays.

Returns and Cancellations

For returns, see our Return & Refund Policy. To cancel or change an order before it ships, see our Cancel & Change Order Policy.

Changes to This Policy

We may update this policy from time to time. The date at the top of the page shows when it was last revised, and changes apply to orders placed after that date.

Shipping Questions

If a parcel is late, damaged, or simply not where you expected, tell us what happened and we will take it from there.

Thank you for shopping with us, and for letting good linen into more of your year.