Cancel & Change Order Policy

Last Updated: October 2026

At Whyperl (accessible via https://whyperl.com), this policy covers what to do if you change your mind about an order or need to adjust it after checkout.

It happens to everyone: the wrong size goes in the cart, a shirt in one color turns out to be wanted in another, or the shipping address is an old one. We would much rather fix it now than have the wrong linen travel across the country.

By placing an order, you agree to the terms below. If your situation is not covered here, email us at [email protected] and we will be glad to help.

Cancellations and Changes at a Glance

Canceling Within 24 Hours

You can cancel any order within 24 hours of placing it. No reason is needed, and you receive a full refund, including the shipping charge, to your original payment method.

Changing an Order Within 24 Hours

Within the same 24 hours, we can change the shipping address, swap an item, or adjust the size, color, or quantity. Email us with your order number and the change you want, and we will confirm once it is done. If the change affects the total, we refund or collect the difference.

After 24 Hours, Before It Ships

If more than 24 hours have passed but your order has not left the shop, we will still cancel it. Write to us as soon as you can and we will stop it before it is packed.

After Your Order Has Shipped

Once a parcel is on its way, you have two options. You can refuse the delivery when the carrier arrives, or you can email us to request a prepaid return label, which we send within 1 business day. Either way, the order is refunded in full once it reaches us, under the terms of our Return & Refund Policy.

Orders That Cannot Be Canceled

• Final sale items, once processing has begun.
• Orders that have already been assigned a tracking number.

If your situation falls just outside one of these, write to us anyway.

Address Corrections

If the address is wrong and the parcel has already shipped, email us right away. We will contact the carrier on your behalf to try to redirect it.

Cancellations We Make

Occasionally we may need to cancel an order ourselves, for example if an item sells out after your order goes through, a pricing error appears on the site, or a payment cannot be verified. If that happens, we email you right away and refund the full amount, including shipping.

Cancel or Change Questions

The sooner we hear from you, the more we can do, so write as soon as you notice something.

Thank you for shopping with us, and for letting good linen into more of your year.