Frequently Asked Questions

Most questions about our linen, orders and returns are answered below. If yours is not, we are an email away.

Orders and Payment

How do I place an order?

Add the pieces you want to your cart, check out, and pay with PayPal, a debit card or a credit card. A confirmation email follows right away.

Do I need a PayPal account?

No. Choose the card option at checkout and pay by debit or credit card without an account. Details are on our Payment Methods page.

Can I cancel or change my order?

Yes, within 24 hours of ordering, and later too if it has not left the shop. See our Cancel & Change Order Policy.

Shipping

When will my order ship?

Orders placed by 5:00 PM EST, Monday – Friday begin processing the same business day. Handling takes 1–3 business days.

How long does delivery take?

Transit takes 5–7 business days, so most orders arrive within 6–10 business days of being placed. Full details are in our Shipping Policy.

What if I order after the cutoff?

Orders placed after 5:00 PM EST, Monday – Friday, on a closed day, or on a federal holiday begin processing on the next business day.

How do I track my parcel?

We email a tracking number when your order ships, and you can also check it on our Order Tracking page.

Returns and Refunds

How long do I have to return something?

30 days from delivery, as long as it is unworn, unwashed, and has its tags attached.

Who pays for return shipping?

We do. A prepaid label lands in your inbox within 1 business day of your request.

Do I have to explain why I am returning something?

No. A reason helps us decide what to stock next, but you never have to justify a return.

When will I get my refund?

Refund timing, along with every other return detail, is set out in our Return & Refund Policy.

What if my item arrives damaged or wrong?

Email us a photograph within 7 days of delivery. We send a replacement or a full refund, including shipping, and usually you will not need to send it back.

Products and Sizing

Will linen wrinkle?

Yes. Linen creases where you bend and sit, and that is part of how it wears. Hanging a piece in a steamy bathroom or giving it a quick steam smooths it out when you want a crisper look.

Does linen stretch?

Very little. It may relax slightly at the knees and seat over a day of wear and come back after washing, so choose the size that is comfortable when you sit, not only when you stand.

How should I wash linen pants and shirts?

Follow the care label on each piece. A gentle wash, air drying, and a steam while the cloth is still a little damp keep linen soft and help it hang well.

Can I wear linen outside summer?

Absolutely. A linen shirt layers over a tee or under a thin knit, and wide-leg pants look right with closed shoes on cooler days.

Still Have a Question?

If the answer you need is not on this page, ask us directly and we will reply by email.

Thank you for shopping with us, and for letting good linen into more of your year.