Return & Refund Policy

Last Updated: October 2026

At Whyperl (accessible via https://whyperl.com), we want every pair of pants and every shirt to feel right once it is on you, not just in the photos. If something does not work, this policy explains how to send it back.

You have 30 days from delivery to return an item. Once you ask, a prepaid return label is emailed to you within 1 business day, there are no fees of any kind, and refunds are completed within 7 business days of the return reaching us.

By placing an order, you agree to the terms below. If you are unsure whether an item qualifies, email us at [email protected] before you send it, and we will be glad to help.

1. Key Policy Framework and Timelines

2. What This Policy Covers

We accept returns of both defective and non-defective items, including returns made simply because a piece did not suit you. Returns are made by mail, and refunds are issued in US Dollars to your original payment method.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit: request the return within 30 days of the delivery date.
• Item condition: unworn, unwashed and unaltered, with no makeup, deodorant, perfume or pet hair.
• Packaging and tags: original tags still attached and the item in its original packaging where possible.
• Proof of purchase: your order number or order confirmation email.

Trying a piece on at home is expected. Slip the pants on, sit down in them, button the shirt and raise your arms. As long as the tags stay on and the item goes back the way it arrived, it is eligible.

4. How to Start a Return

1. Email [email protected] with your order number and the item you are returning. A reason helps us decide what to stock next, but you do not have to justify the return to us.
2. We email you a prepaid return label within 1 business day of your request.
3. Pack the item with its tags attached and affix the label to the outside of the parcel.
4. Hand the parcel to the carrier named on the label, or drop it at one of its locations.

No printer? Tell us when you write, and we will send the label in a format the carrier can scan from a mobile screen.

5. Return Address

6. Refund Processing and the 7 Business Days Commitment

When your return arrives, we inspect it within 1–3 business days and email you the outcome either way. Once a return is approved, customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

After we issue the refund, your bank or card issuer may take a further 2 to 5 business days to post it to your account. If you still do not see it 10 business days after our confirmation email, write to us and we will follow it up with the payment processor.

7. No Fees, in Any Form

• No restocking fee: $0.00 on every return.
• No processing fee: nothing is deducted for handling your return.
• No out-of-pocket shipping: the prepaid label covers the cost of sending it back.
• Full purchase price refunded: you get back what you paid for the item.

If the return is because of our mistake, such as a damaged, defective or incorrect item, we also refund the original shipping charge. On change-of-mind returns, the original shipping charge is kept.

8. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or not what you ordered, email us within 7 days of delivery with a photograph. These cases go to the front of our queue. We will send a replacement or a full refund including the original shipping, and usually you will not need to send anything back. When we do need the item returned, we email you a prepaid return label that covers it.

9. Exchanges

The fastest way to swap a size or color is to return the original and place a new order for the piece you want, so it ships right away. If you prefer a direct exchange, email us and we will arrange it with free shipping both ways. If the piece you want is out of stock, we will tell you and refund the original instead.

10. When Returns Are Not Accepted

• Items marked final sale or clearance at the time of purchase.
• Items that have been worn, washed, or altered.
• Items returned without their tags or original packaging.
• Returns without proof of purchase.
• Gift cards.
• Promotional items received free with an order.

If your situation falls just outside one of these, write to us anyway.

11. Summary of the Return Lifecycle

12. Return Questions

Not sure whether something qualifies, or need help with a label? Ask us before you send it.

Thank you for shopping with us, and for letting good linen into more of your year.